We want you to be completely satisfied with your fashion purchase, and we understand that sometimes a return or exchange may be necessary. We have designed our return and exchange policy to be fair and convenient for our valued customers. Please read the following guidelines:

  1. Eligibility for Returns and Exchanges: To be eligible for a return or exchange, the fashion item must be in its original condition, unworn, unwashed, and with all original tags attached. Returns or exchanges are generally accepted within 14 days uppon receiving the purchase.

  2. Return Process: If you wish to return an item, please contact our customer support team within the specified time frame. They will guide you through the return process and provide you with a return authorization number. Please note that any returns made without a valid return authorization number may not be accepted.

  3. Return Shipping: The customer is responsible for the shipping costs associated with the return, unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping method to ensure that the returned item reaches us safely. Please retain the shipping receipt as proof of shipment.

  4. Refund Options: Once we receive the returned item and verify its condition, we will initiate the refund process. You will have the option to receive a refund to the original payment method used during the purchase or store credit, which can be applied towards future orders. Please note that the original shipping fees are non-refundable.

  5. Non-Returnable Items: For hygiene reasons, certain fashion items such as intimate apparel, swimwear, and accessories like earrings or undergarments may not be eligible for return or exchange unless they are defective or damaged upon receipt. Please review the product descriptions carefully before making a purchase.

  6. Damaged or Defective Items: In the rare event that you receive a damaged or defective fashion item, please contact our customer support team immediately. We will arrange for a return or exchange at no additional cost to you.

We strive to process all returns and exchanges promptly, typically within 7-10 business days of receiving the returned item. However, please allow for additional time during peak seasons or promotional periods.

If you have any further questions or require assistance regarding our return and exchange policy, please reach out to our customer support team. We are committed to ensuring your satisfaction and making your fashion shopping experience with us a delightful one.

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